Move with intention. Show up for yourself.
Booking & Payment Policy
Consistency, accountability, and respect for one another’s time are part of the Release experience. Please review these policies before booking.
Payment before services
All services must be paid for in full before receiving services. Payment for personal training, private sessions, packages, classes, and other booked services is due by the payment date provided by Release and before the next scheduled service. Clients with an outstanding balance may not participate in additional sessions until the balance is paid in full.
Late payments
A $15 late fee applies to payments not received by the required payment date. Services will be paused until the outstanding balance and applicable late fee are paid. Repeated late payments may result in the loss of a recurring training time or require payment further in advance.
Personal training rescheduling
Clients may reschedule up to two training sessions per calendar month with at least 24 hours’ notice. Unused reschedules do not roll over. After the two monthly reschedules are used, additional sessions the client cannot attend are forfeited without credit, refund, or carryover, subject to applicable law. Rescheduled sessions depend on trainer availability and must occur within the package period unless Release approves otherwise.
Late cancellations and no-shows
Appointments canceled or rescheduled with less than 24 hours’ notice are forfeited. An appointment missed without notice is also forfeited. Release may consider exceptional circumstances at its discretion.
Late arrivals
A late arrival does not change the original session end time. Arriving more than 15 minutes late without prior communication may be treated as a no-show.
Group classes
Registration and payment reserve a specific class spot. Class bookings are final, non-refundable, and non-transferable, except where applicable law requires otherwise. Registrations cannot be transferred to another person, class, or date; missed classes receive no future credit. If Release cancels or reschedules a class, participants will be contacted with available options.
Packages and sessions
Packages and sessions are for the purchaser and may not be transferred unless otherwise stated. Sessions must be scheduled and used within the timeframe of the purchased package. Missed or forfeited sessions do not extend its expiration date.
Communication and agreement
Submit cancellation and rescheduling requests through Release Hub or directly to Release using the approved contact method. A change is confirmed only after you receive confirmation. Booking or purchasing acknowledges the applicable booking, payment, cancellation, and rescheduling policies. All policies remain subject to cancellation and refund rights required by applicable law.